Steps:
Go to your account's billing page.
Your current plan is shown as "Active plan" at the top of the page.
To change, click the button on the new plan you want.
💡 You can keep your current plan for as long as you want, even if it is no longer offered. If you change, you will choose from the plans currently offered and you will not be able to go back to your previous formula. Before changing, check that the features you use (for example billing, appointments, printing programs or adding professionals) are included in the plan you choose. If in doubt, write to a Hexpert. |
To compare plans, their prices and the number of active clients included, see Hexfit plans and pricing or the Pricing page.
Have you reached your plan's client limit?
Your plan includes a number of active clients. An active client is a client who took an action, or for whom you took an action, in the last 3 months. They keep counting until 3 months after the last action, even if you archive or delete them.
At the limit, creating new clients is blocked. It is unblocked as soon as you switch to a plan with a higher limit, or when clients no longer count as active (no action for 3 months). Deleting clients does not free up space right away. Learn more.
Further information
To update your payment method, click here.
To cancel your subscription, follow these steps.
Feel free to contact a Hexpert if you have any questions about our plans.