Your plan includes a number of active clients. An active client is a client who signed in or did an action, or for whom you did an action, in the last 3 months.

A client keeps counting toward your limit for up to 3 months after their last action, even if you archive or delete them. See how to archive or delete a client.

Your plan allows 5 active clients. Over the last 3 months, you worked with 12 clients. Today, you delete 8 of them and 4 are left in your list.

You're still over your limit: the 8 deleted clients still count, since they were active in the last 3 months. Each one will stop counting 3 months after their last action.

When the limit is reached, creating new clients is blocked. It unlocks:

To keep adding clients right away, choose a plan with a higher limit in your account's billing.

The steps are detailed in the article How to change your plan.

To compare plans and see the price based on your number of active clients, see Hexfit plans and pricing.

I only have 2 (or 3, or 5) clients in my list, but Hexfit says I've reached my limit. Why? Your limit counts all active clients from the last 3 months, including those you've archived or deleted since. Your current list can therefore be shorter than your number of active clients.

I deleted my archived clients and I still can't create a client. That's normal: a deleted client still counts for up to 3 months after their last action. To create clients right away, switch to a plan with a higher limit.

Do archived clients count toward my limit? Yes, if they were active in the last 3 months. They stop counting 3 months after their last action.

Questions about the right plan for you? Write to a Hexpert.