What counts toward your limit
Your plan includes a number of active clients. A client counts as active for 3 months after the last action taken in their file.
An active client keeps counting toward your limit even if they are archived afterwards. A client who is completely deleted, however, no longer counts among your active clients. See how to delete a client.
What happens at the limit
When the limit is reached, creating new clients is blocked. It is unblocked as soon as your plan is changed or you completely delete clients.
Change your plan
To keep adding clients, choose a plan with a higher limit in your account's billing page.
The steps are detailed in the article How to change your plan.
To compare plans and see the price based on your number of active clients, visit the Pricing page.
Questions about which plan is right for you? Write to a Hexpert.